Our firewall can occasionally block an IP address, which will cut off access to your site or account from that connection. Common causes include:
- Multiple failed login attempts to your hosting account.
- Multiple failed login attempts to an email account.
- Too many simultaneous FTP connections (50+).
- Repeated failed WordPress login attempts.
These are the most common triggers, though there are others.
How to unblock your IP
- Log in to the Client Area.
- Go to Support > Unblock IP Address.
- Click Check for IP Block and Remove.
The check takes 10–20 seconds. If your IP was blocked, you'll see a success message along with the reason it was flagged.
