If visitors see a placeholder page or your site does not load at all, check the following:
- Nameservers — confirm they point to Onebux Hosting (see the nameservers guide).
- DNS propagation — recent changes can take up to 48 hours to spread worldwide. Try a different network or device.
- Domain addon not linked — if you registered the domain elsewhere but host with us, make sure it is added and pointed to the correct folder: in DirectAdmin under Domain Setup, or in cPanel under Addon Domains.
- Domain expiry — check that the domain has not expired in your client area.
If everything above checks out and the issue persists, open a support ticket with your domain name and we will investigate.
